Privacy Policy
El Toro Window & Gutter Cleaning is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, and phone numbers. This Personal Information is obtained in many ways including correspondence, by telephone, by email, via our website www.windowwasher.com.au, from media and publications, from other publicly available sources, from cookies, and from third parties. We don’t guarantee website links or policies of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or an opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information. Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, and unauthorized access, modification, or disclosure. All our workers are required to use two-factor authentication and are prohibited from using public Wi-Fi spots to access or manage personal data. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. El Toro Window & Gutter Cleaning will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up-to-date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up-to-date. If you find that the information we have is not up-to-date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Cookies
We use cookies to enhance your experience on our website. Cookies are small files stored on your device that help us provide essential functions, performance improvements, and personalized experiences. The types of cookies we use include:
• Essential Cookies: Necessary for the basic functionality of our website.
• Performance Cookies: Help us understand how our website is used, allowing us to improve its performance.
• Functionality Cookies: Enable us to remember your preferences and tailor our services to you.
These cookies may collect information such as your IP address, browser type, and pages visited. We use this information to improve your browsing experience, provide relevant advertisements, and for other analytical purposes.
International Data Transfers
To help manage and perform our services, some of our administrative staff based outside of Australia may have access to your Personal Information. We ensure that any international data transfers comply with the same standards of privacy and security as we adhere to in Australia. We take all reasonable steps to ensure that your Personal Information is treated securely and in accordance with this Privacy Policy.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Email: jono@windowwasher.com.au
Postal Address: PO Box 46 Lane Cove NSW 2066
Phone: 1300 567 862
